Policies & Disclosures

This privacy policy explains how Bulk CBD Distributors ("us", "we", "our") uses and protects the information you provide when you visit and use BulkCBDDistributors.com (the "website" or "service"). We may update this policy at any time, and we encourage you to review this page periodically for changes.

What data we collect

When you visit the website or contact us, we may collect:

• Your IP address and general device information.
• Your business contact information and email address.
• Details you submit through our forms, such as company name, business type, and what you are sourcing.
• Information about how you use the website, gathered through analytics.

Why we collect it

• To respond to your inquiries and prepare quotes.
• To fulfill and support wholesale orders.
• To improve our products, service, and website.
• To send you information you have asked to receive.

How we safeguard it

We are committed to keeping your information secure and confidential, and we use current technologies and safeguards to help prevent unauthorized access, loss, or disclosure of the information we collect.

Cookies

Our website uses cookies to understand how visitors use the site so we can improve it. Cookies do not give us control of your device. You can disable cookies in your browser settings at any time, though some features of the site may not work as intended if you do.

Links to other websites

Our website may link to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies before sharing any information with them.

Your choices

You can ask us to update, correct, or stop using your personal information at any time. We do not sell, lease, or distribute your personal information to third parties for their own marketing. We may disclose information where required by law. To make a request about your data, email [email protected].

For B2B clients

All products listed on BulkCBDDistributors.com are intended solely for sale and distribution to businesses involved in the production, distribution, and resale of cannabinoid products. It is the responsibility of every manufacturer, wholesaler, distributor, and retailer to ensure these products are not sold to or used by persons under the age of 18 or 21, as determined by the laws of their governing state or territory. Business clients are responsible for verifying that all product labels meet legal requirements and include appropriate usage instructions and warnings.

For consumers

Finished products should only be used as directed on the label and are not intended for use by individuals under the age of 18 or 21, depending on state or local laws, or by individuals who are pregnant or nursing. Consumers should consult a physician before use, particularly if they have a medical condition or take prescription medications.

General disclaimer

All trademarks and copyrights are the property of their respective owners and do not endorse Bulk CBD Distributors or its products. By using this site, you agree to the Privacy Policy and all Terms & Conditions outlined here. Products are void where prohibited by law.

FDA evaluation

The statements made regarding these products have not been evaluated by the Food and Drug Administration (FDA). These products are not intended to diagnose, treat, cure, or prevent any disease. All B2B clients must ensure that their marketing and sales practices align with FDA regulations and avoid unsubstantiated health claims.

Medical and usage disclosures

The information on BulkCBDDistributors.com is for general informational purposes only and is not medical advice. Bulk CBD Distributors is not responsible for improper use of these products or for claims made in customer testimonials. Consumers should seek information from healthcare practitioners as needed, and B2B clients should display advisories on all consumer-facing materials.

Legal notice

The Federal Food, Drug, and Cosmetic Act requires this notice. By purchasing, distributing, or using products from BulkCBDDistributors.com, B2B clients and consumers acknowledge and agree to this disclosure and take responsibility for compliance with applicable laws and regulations.

Overview

This website is operated by Bulk CBD Distributors. Throughout the site, the terms "we", "us", and "our" refer to Bulk CBD Distributors. We offer this website, including all information, tools, and services available from it, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site or purchasing from us, you engage in our "Service" and agree to be bound by these terms and conditions ("Terms of Service", "Terms"), including the additional terms and policies referenced here. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content. Please read them carefully before using the website. If you do not agree to all the terms, you may not access the website or use any services.

Any new features or tools added to the store are also subject to these Terms. You can review the most current version at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting changes to our website, and your continued use of the site after changes are posted constitutes acceptance of those changes. Our store is hosted on WordPress and WooCommerce, which provide the e-commerce platform that allows us to sell our products and services to you.

Section 1. Online store terms

By agreeing to these Terms, you represent that you are at least 21 years old and meet every legal requirement to buy the products. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction. You must not transmit any worms, viruses, or code of a destructive nature. A breach of any of these Terms may result in immediate termination of your Services.

Section 2. General conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

Section 3. Accuracy, completeness, and timeliness of information

We are not responsible if information made available on this site is not accurate, complete, or current. The material is provided for general information only and should not be the sole basis for decisions without consulting more accurate, complete, or timely sources. Any reliance on the material is at your own risk. We reserve the right to modify the contents of this site at any time, but have no obligation to update any information.

Section 4. Modifications to the service and prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service, or any part of it, without notice at any time. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5. Products or services

Certain products or services may be available exclusively online and may have limited quantities, subject to return or exchange only according to our Return Policy. We make every effort to display product colors and images accurately but cannot guarantee your display will be accurate. We reserve the right to limit the sales of our products to any person, region, or jurisdiction on a case-by-case basis, and to limit quantities. All product descriptions and pricing are subject to change at any time without notice. Any quantitative amounts given are approximations, and you accept any potential variance. We do not warrant that products, services, or information will meet your expectations or that errors will be corrected.

Any information related to the dosing of any product is given for educational purposes only and should not be considered instruction from Bulk CBD Distributors on how to use the products.

Section 6. Accuracy of billing and account information

We reserve the right to refuse any order. We may, in our sole discretion, limit or cancel quantities purchased per person, per business, or per order, including orders placed under the same account, card, or billing or shipping address. We may attempt to notify you of any change or cancellation using the contact information provided at the time of the order. You agree to provide current, complete, and accurate purchase and account information and to keep it updated. For more detail, please review our Return Policy.

Section 7. Optional tools

We may provide access to third-party tools that we neither monitor nor control. You acknowledge that we provide access to such tools "as is" and "as available" without warranties or endorsement, and we have no liability arising from your use of them. Any use of optional tools is at your own risk and discretion.

Section 8. Third-party links

Certain content, products, and services available through our Service may include materials from third parties. Third-party links may direct you to sites that are not affiliated with us. We are not responsible for examining or evaluating their content and are not liable for any third-party materials, websites, products, or services. Please review the third party's policies before any transaction.

Section 9. User comments, feedback, and submissions

If you send certain submissions, whether at our request or not (collectively, "comments"), you agree that we may, without restriction, edit, copy, publish, distribute, and otherwise use them in any medium. We are under no obligation to keep comments confidential, to pay compensation, or to respond. We may, but have no obligation to, monitor, edit, or remove content we determine to be unlawful, offensive, or otherwise objectionable. You agree your comments will not violate any third-party right and will not contain unlawful, abusive, or obscene material or malware. You are solely responsible for any comments you make and their accuracy.

Section 10. Personal information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11. Errors, inaccuracies, and omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

Section 12. Prohibited uses

You are prohibited from using the site or its content: for any unlawful purpose; to solicit others to perform unlawful acts; to violate any regulations, rules, or laws; to infringe upon intellectual property rights; to harass, abuse, or discriminate; to submit false or misleading information; to upload viruses or malicious code; to collect or track the personal information of others; to spam, phish, or scrape; for any obscene or immoral purpose; or to interfere with the security features of the Service. We reserve the right to terminate your use of the Service for violating any prohibited use.

Section 13. Disclaimer of warranties; limitation of liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free, or that the results obtained will be accurate or reliable. You agree that we may remove the service for indefinite periods or cancel it at any time without notice. Your use of, or inability to use, the service is at your sole risk. Except for the limited warranty in Section 44 and subject to Section 28, the service and all products delivered through it are provided "as is" and "as available" without representation or warranty of any kind. In no case shall Bulk CBD Distributors or its directors, officers, employees, affiliates, agents, contractors, suppliers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, lost data, or replacement costs, arising from your use of the service or any products. Where a jurisdiction does not allow such limitations, our liability is limited to the maximum extent permitted by law.

Section 14. Indemnification

You agree to indemnify, defend, and hold harmless Bulk CBD Distributors and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

Section 15. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision is enforceable to the fullest extent permitted by law, and the unenforceable portion is severed without affecting the validity of the remaining provisions.

Section 16. Termination

The obligations and liabilities incurred prior to the termination date survive the termination of this agreement. These Terms are effective unless and until terminated by either you or us. You may terminate them at any time by notifying us that you no longer wish to use our Services. If we suspect that you have failed to comply with any provision, we may also terminate this agreement at any time without notice, and you remain liable for all amounts due up to the date of termination.

Section 17. Entire agreement

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver. These Terms and any policies posted by us constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements. Any ambiguities are not construed against the drafting party.

Section 18. Governing law

These Terms and any separate agreements whereby we provide you Services are governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of laws rules. You consent to the exclusive jurisdiction and venue of the state and federal courts located in Denver, Colorado for any dispute that is not subject to arbitration under Section 41.

Section 19. Changes to terms of service

You can review the most current version of these Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting changes to our website. Your continued use of the website following the posting of changes constitutes acceptance of those changes.

Section 20. Contact information

Questions about these Terms should be sent to us at [email protected].

Section 21. Cancellations

Cancellations are not guaranteed and are governed by our Cancellation Policy.

Section 22. Shipping

See our Shipping Policy for expectations concerning your order's arrival.

Shipment and risk of loss. All sales are shipped FOB our facility (origin). Title and all risk of loss, damage, delay, theft, misdelivery, and Government Action (defined in Section 24) pass to the Buyer when we hand the products to the carrier, even if freight is prepaid, quoted, discounted, or "free," and even if we arranged the carrier. The carrier acts as the Buyer's agent for delivery. Delivery to the carrier is delivery to the Buyer.

Carrier claims and insurance. We do not insure shipments unless the Buyer accepts insurance under Section 32 and pays the fee before shipment. The Buyer is responsible for filing and pursuing every carrier claim. We have no duty to file, pursue, or fund a claim, and we are not liable if a carrier denies, delays, or reduces one. Where we agree in writing to help, that help is a courtesy and does not change who bears the risk.

Carrier and service choices. If the Buyer asks for a specific carrier, service level, consolidation, freight forwarder, or delivery instruction, the Buyer accepts every risk of that choice, including carrier restrictions on hemp-derived products. We may choose a different carrier or service where we believe it is safer or more lawful, and may decline to ship with any carrier.

Exceptions. Our only exception to this section is the transit-claim process in the Shipping Policy for insured shipments (Section 32) and for loss or damage we confirm in writing. That process does not apply to Government Action.

Section 23. Orders, payment and disputes

• Order acceptance. An order is accepted when we confirm it in writing. For orders we prepare for you, such as quotes, custom orders and invoiced orders, you accept these Terms and the order details by signing or replying to approve our order confirmation before payment.
• Payment. Payment is due in full before an order ships. We accept wire transfer and card. First orders from new accounts are paid by wire transfer. Card payments are available to accounts with an established order history, or after verification, at our discretion. Card charges appear on your statement as "BCMS LLC" or "Bulk CBD Distributors".
• Verification. We may require verification before we accept, charge or ship an order. This can include business registration or a sales tax license, a photo ID in the name of the cardholder, a photo of the card with all but the last four digits covered, and a short video call from your place of business. We use verification documents only to verify the order and for the records described in these Terms, and we delete card images once verification is complete.
• Payment disputes and chargebacks. If there is a problem with your order, you agree to contact us first at [email protected] or +1 (303) 339-0343 and give us 10 business days to resolve it before filing a chargeback or payment dispute with your bank or card issuer. Filing a dispute without contacting us first, or disputing an order that was delivered as described, is a breach of these Terms. In that case you remain responsible for the full order amount, plus any dispute, bank and processing fees and reasonable collection costs, and we may close your account and refuse future orders. We keep order records, written approvals, communications, shipping and delivery records and batch COAs, and we provide them to the card issuer in response to any dispute. A chargeback or payment dispute filed over a shipment that was delivered as shown by tracking, or that was subject to Government Action (Section 24), is a breach of these Terms. See also Sections 26 and 33.

Section 24. Seizure, detention, and government action

Government Action. "Government Action" means any seizure, confiscation, forfeiture, detention, hold, inspection, testing, quarantine, embargo, rejection, destruction, delay, return-to-sender, or refusal to carry or deliver, of any shipment or any part of it, by a carrier, postal service, customs or border authority, or any federal, state, local, tribal, or foreign government or law enforcement agency, and any carrier decision to refuse, suspend, or cancel service for hemp-derived products or for the Buyer. It applies before or after any delivery attempt and whether the action is based on the products, the Buyer, the address, the route, a mistake, or a change in law or policy.

Buyer bears all risk. The Buyer bears all risk, loss, and cost of any Government Action. Government Action is not a defect, shortage, nonconformity, breach, or lost-in-transit event under any of our policies, and it is not a failure of delivery by us.

No refund, credit, replacement, or other remedy. Once a shipment leaves our facility, we owe no refund, credit, replacement, reshipment, price reduction, or compensation of any kind for Government Action. The Buyer remains liable for the full order price, freight, and any fees, fines, storage, or costs charged by a carrier or authority. We keep all amounts paid.

No claims and waiver. To the fullest extent permitted by law, the Buyer waives and releases any claim against us, our owners, affiliates, suppliers, and carriers for loss arising from Government Action, including lost profit, lost resale, business interruption, and liability to the Buyer's own customers. The Buyer will not file a chargeback, payment dispute, or bank claim over Government Action. If it does, Section 23 applies and the Buyer owes our costs and fees in addition.

Notice and cooperation. The Buyer will tell us within 2 business days of learning of any Government Action and will promptly give us every notice, tracking record, and communication it receives. The Buyer will not speak for us or make statements about the products' legality on our behalf. We may, but need not, respond to or contest any notice, and we may cooperate with any lawful request or order, including by sharing order, shipping, payment, and COA records, without liability to the Buyer.

Indemnity. The Buyer will indemnify and hold us harmless from losses, costs, fines, and reasonable attorneys' fees we incur because of Government Action connected to the Buyer's order, including responding to inquiries, subpoenas, or claims, to the extent the Buyer's act, omission, address, license status, or misstatement caused or contributed to it.

No reshipment obligation. We may decide at our sole discretion, and in writing, to reship, and any reshipment is a new order at the Buyer's cost. A decision to reship does not waive this section or admit fault.

Self-arranged shipping and retrieval. If the Buyer uses its own carrier account, label, or freight forwarder, our responsibility ends when the carrier takes the shipment. We may, but need not, help the Buyer try to recover a lost or seized shipment, and any help is a courtesy that creates no duty to refund or replace. We have no liability for any shipment sent outside the continental United States, which is at the Buyer's sole risk.

Acknowledgment and survival. The Buyer acknowledges that carriers and authorities may restrict or seize hemp-derived products without notice, that we have disclosed this risk, and that the price reflects this allocation. This section survives completion, cancellation, or termination of any order and applies even if a court finds part of it unenforceable (Section 15).

Section 25. Buyer compliance and destination responsibility

Buyer representations and warranties. By placing, approving, or paying for any order, the Buyer represents and warrants, on the order date and again at shipment, that: (a) it is a business and the person ordering has authority to bind it; (b) it holds every license, registration, tax permit, and approval required to buy, possess, import, store, and resell the products where it operates and at the ship-to address; (c) to its knowledge, the products are lawful to possess and sell at the ship-to address and in the jurisdictions through which they will travel; (d) it will not sell to anyone under the legal age, or to consumers where that is prohibited; (e) all order, identity, address, license, and payment information it gives us is true, complete, and current; and (f) it is not buying on behalf of an undisclosed third party, for export or transshipment, or for any unlawful purpose.

Destination responsibility. The Buyer alone decides whether a product may lawfully ship to, be possessed in, and be sold in its destination. We may rely on the Buyer's representations and may verify them. Our acceptance of an order, quote, or invoice, our shipping to an address, or any COA, listing, or sales statement is not a statement or guarantee that a product is lawful, deliverable, or compliant at the destination.

Verification and records. We may require, and the Buyer will provide on request, licenses, tax certificates, business registration, ID, and a video call before or after we accept or ship an order. We do not warrant that any license is valid or sufficient. We may keep and share business and shipping records with payment processors, carriers, and authorities where required or reasonably needed to defend a claim, and we handle card and ID images as described in Section 23. Refusing to provide requested information lets us cancel or hold the order.

Right to refuse, hold, or cancel. We may refuse, hold, limit, or cancel any order, or stop shipping to any state, country, address, or Buyer, at any time and for any reason, including a good-faith belief that shipping would be unlawful, unsafe, or likely to be subject to Government Action. We have no liability for doing so. If we cancel before shipping and the Buyer has paid, our only obligation is to refund the amount paid, less any wire, card, or processing fees.

International and restricted-destination orders. For orders outside the United States, the Buyer is importer of record and responsible for all import and export permits, duties, taxes, customs filings, freight forwarding, and any destruction or return ordered by customs, and bears all risk of Government Action. We give no assurance that any product may be imported. If a shipment is sent to a restricted destination because of inaccurate Buyer information, the Buyer bears all resulting loss and indemnifies us under Section 24.

Misdeclared or changed destinations. The Buyer must not redirect, reroute, or forward a shipment to a destination other than the one on the order without our written approval. If it does, Section 24 applies in full.

Section 26. Final sale after shipment, chargebacks, and refund limits

Final sale after shipment. Once an order ships, it is a final sale. Our only obligations after shipment are (a) a replacement, credit, or refund for a quality or weight claim we confirm in writing under the Return Policy, and (b) a replacement, credit, or refund for transit loss or damage we confirm in writing under the Shipping Policy. Neither applies to Government Action (Section 24), to Buyer error, to a change of mind, or to the Buyer's inability to resell, label, or sell the products.

Sole and exclusive remedy. Where we owe a remedy, it is limited to replacement, credit, or refund of the price of the affected products, at our option. It does not include freight, duties, storage, lost profits, resale value, or the Buyer's costs.

Tracking and records are conclusive. Carrier tracking or delivery records showing delivery to the address on the order, or showing a hold, seizure, refusal, or return, are conclusive proof of delivery or of the event shown, unless the Buyer proves otherwise within the claim period. Our order records, written approvals, communications, and photos of the sealed shipment are admissible and may be relied on.

Chargebacks and payment disputes. A chargeback or payment dispute filed over a shipment that was delivered as shown by tracking, or that was subject to Government Action, is a breach of these Terms. The Buyer authorizes us to give these Terms, its order approvals, tracking, delivery, verification, and COA records to the card issuer, bank, or processor, and agrees that these Terms are its acknowledgment of the Section 24 risk allocation. The Buyer is also liable for dispute and bank fees, our reasonable collection costs and attorneys' fees, and any amount we cannot recover from the processor.

Account consequences. We may suspend or close the account, refuse future orders, require prepayment by wire, and report unpaid amounts, after a breach of this section.

Set-off and collection. We may set off any amount the Buyer owes us against credits, refunds, or future orders. The Buyer pays reasonable collection costs and attorneys' fees on unpaid amounts, and interest at the lower of 1.5% per month or the legal maximum on overdue balances.

No waiver by goodwill. Any refund, credit, or reshipment we give as a courtesy is a one-time accommodation, does not change these Terms, and is not a course of dealing.

Section 27. Regulatory change, resale, and warranties

Regulatory change. Hemp-derived product laws, including Section 781 of P.L. 119-37 and any state or local rule, are changing, and enforcement priorities can change without notice. We may, without liability, cancel, suspend, reprice, substitute, or modify any order, product, listing, or shipping method, or stop shipping to any location or Buyer, if we believe in good faith that continuing would violate law or create enforcement, carrier, or payment-processor risk. If we cancel an unshipped order for this reason, our sole obligation is to refund the amount paid for it. Products already shipped are governed by Section 24.

Resale and downstream use. The Buyer is solely responsible for how it tests, labels, formulates, markets, sells, and distributes the products and for its customers' use of them. Products are sold to businesses for further formulation or resale, not for personal consumption. The Buyer will not make disease, drug, or unsupported health claims, will not sell to anyone it knows or should know is underage or will use the products unlawfully, will keep records sufficient to trace its sales, and will pass on all required warnings. The Buyer indemnifies us under Section 14 for claims by its own customers, regulators, and third parties arising from its resale.

Regulatory inquiries. If any authority contacts either party about the Buyer's order, the Buyer will not state or imply that we guaranteed legality, compliance, or deliverability, and will tell us within 2 business days if it can lawfully do so.

Product as described; disclaimer of warranties. The batch COA is the specification. We make no warranty of merchantability, fitness for a particular purpose, legality, or regulatory status in any jurisdiction, and no warranty that a product can be sold, shipped, or imported anywhere, to the fullest extent permitted by law. No statement by our staff or on our site, including any state, location, or compliance page, creates a warranty or guarantee.

Samples, test lots, and special orders. Samples, test lots, custom, white-label, and special-order products are final sale from shipment, are not returnable, and are subject to all of Sections 24 to 45 as written for ordinary orders.

Section 28. Limits on liability and force majeure

Liability cap. Our total liability for any claim arising from or related to an order, our products, our site, or these Terms is limited to the greater of $500 or the amount the Buyer actually paid for the products giving rise to the claim, excluding shipping and fees. The cap applies to every legal theory, including contract, tort, negligence, strict liability, and statute, and survives termination. We are never liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenue, lost resale, loss of goodwill, or business interruption, even if we were told they were possible. Nothing in these Terms limits liability that the law does not allow to be limited, such as for fraud or willful misconduct.

Force majeure. We are not liable for failure or delay caused by events outside our reasonable control, including carrier or postal disruption, Government Action, new or changed laws, rules, or enforcement priorities, seizure or embargo, supplier, lab, or manufacturing delay, natural disaster, pandemic, cyber incident, or bank or payment-processor restrictions or closures. We may cancel affected orders and refund unshipped amounts.

Section 29. Claim deadline and waiver

Any claim against us must be made in writing, with the documents these Terms require, within 30 days of the delivery date (or the date delivery was due), or it is waived, except where the law requires a longer period. Shorter notice windows in the Shipping Policy and Return Policy apply to those specific claims. A claim must be filed as a lawsuit or arbitration within one year after it accrues, to the extent the law allows.

Section 30. Notices, records, and general provisions

Notices and electronic records. Email to the address on the order, our confirmation emails, and tracking and carrier records are valid notices and evidence. We may keep and rely on electronic records, written approvals, verification notes, and call or video-verification records. The Buyer consents to electronic signature and electronic delivery of notices, and a reply or payment is acceptance of an order confirmation.

No assignment; entire agreement; no oral changes. The Buyer may not assign its rights or obligations under any order without our written consent. These Terms, the policies on this page, and a signed or emailed order confirmation are the whole agreement. Statements by sales staff, quotes, brochures, calls, chats, and website or marketing material do not change these Terms unless an authorized officer of ours confirms the change in a signed writing.

Survival and severability. Sections 24 to 45, the indemnities, the liability cap, and the payment and chargeback terms survive completion, cancellation, or termination of any order. If any part of these Terms is unenforceable, it is enforced to the fullest extent permitted by law and the rest remains in effect (Section 15).

Affiliates and agents. Every protection in these Terms also applies to our owners, affiliates, officers, employees, agents, suppliers, and service providers, who may enforce it.

Section 31. Dispute resolution

The parties will first try in good faith to resolve any dispute informally for 30 days after written notice. Unresolved disputes go to binding individual arbitration under Section 41, subject to its carve-outs, and Section 18 (Colorado law, Denver courts) governs everything else.

Section 32. Optional shipping insurance

At checkout, on each quote, or on each invoice we offer shipping insurance for the order value at the fee shown, which is 3% of the order's product value, calculated per order and shown at checkout. The Buyer must accept or decline in writing (checkbox or email) before shipment. If the Buyer declines, or we have not received payment for insurance before shipment, the Buyer waives all insurance coverage and bears all risk of loss or damage in transit. The Shipping Policy's transit-claim process applies only to insured shipments. If the Buyer accepts, the carrier's or insurer's terms control, claims go to the carrier or insurer, and coverage is limited to those terms. The Buyer understands that insurance commonly excludes Government Action and restricted items, that the insurance fee is non-refundable once shipped, and that insurance does not change Section 24.

Section 33. Chargebacks and fraud

Canceling a payment, reversing a wire or ACH, or filing a chargeback or payment dispute after an order has shipped is a breach of these Terms and may be treated as fraud, other than a good-faith dispute made after the notice and 10 business days required by Section 23. We may suspend, close, or ban the account and related accounts and entities, require wire prepayment, pursue collection, and report the matter to our payment processor, bank, and carriers and, where the law allows, to fraud-prevention services, other businesses, and authorities. The Buyer consents to that reporting and releases us from claims for making it in good faith. If any payment is reversed, returned, or disputed, we may hold or cancel pending orders, set off the amount against credits, and recover all related fees and costs from the Buyer.

Section 34. Order verification and holds

We may verify any order or account before accepting, charging, or shipping it, including new accounts, higher-value orders, and orders to new addresses. If we ask for information and the Buyer does not respond fully within 48 hours of our last attempt by email or phone, we may cancel the order and refund the amount paid, less wire, card, and processing fees, without further liability. A held order does not obligate us to ship, and hold time does not extend or breach any delivery estimate. An order is accepted only when we confirm it in writing.

Section 35. Undeliverable and restricted addresses

We ship only to a verified business address. We do not ship to PO boxes, parcel lockers, residences (unless the address is the Buyer's verified place of business), freight forwarders (unless we approve in writing), or APO, FPO, and DPO military addresses, and carriers do not deliver to some of them. An order to such an address, or to an address we cannot verify, may be held indefinitely or canceled and refunded less fees, and we may restrict the account. We are not liable for any resulting delay, cost, or Government Action.

Section 36. Restricted locations

We may decline to ship any product to any state, country, locality, or address at any time, and we may change the locations we serve without notice. Any list of places we serve or do not serve is a convenience only. It may be out of date, and it is not a statement or guarantee that a product is lawful in a place we ship to or unlawful in a place we do not list. Our shipping to a location is not approval of any sale there. The Buyer must tell us before ordering if it knows a product is restricted at the destination or at any place it will resell.

Section 37. State-specific buyer certifications

At checkout, on each quote or invoice approval, and in the order confirmation, the Buyer must confirm for the ship-to state, by checkbox, signature, or written reply, that: (a) it is a business buying for resale or further manufacture and not for personal consumption; (b) it holds every license, permit, and registration the ship-to state requires to buy, possess, and resell these products, and will give us copies on request; (c) the products it ordered are lawful to possess and to resell as it sells them in that state; (d) it will resell only to licensed or lawful businesses, and not at retail or to consumers where that is prohibited; and (e) it has read any state notice we show. For states we flag, we may require different or added certifications, a license upload, or a verification call before shipping. We record the date, time, account, and confirmation with each order. Each certification is a representation under Section 25, is repeated for every order, and we may rely on it and may verify it. A false, incomplete, or outdated certification is a breach, releases us from any claim connected to the legality of the order at its destination, and entitles us to indemnity under Section 24. We may hold, cancel, or refuse any order without the certification.

Section 38. Taxes and resale certificates

We sell only to businesses for resale or further manufacture, and prices exclude taxes. Our not charging tax on an order is not a determination that the sale is exempt and does not waive our right to collect tax or recover it from the Buyer. We treat an order as exempt when the Buyer has given us a valid resale, exemption, or manufacturing certificate for the ship-to state and we have accepted it. We rely on the certificates, license numbers, and other information Buyers give us, and we may request additional documentation, verify it, or decline or cancel any order at any time. The Buyer warrants that each certificate is valid, complete, and accurate, that it holds every license and permit required to buy and resell the products in the ship-to state, and that it will update its information on request. The Buyer must not send us a Social Security number or other personal identification number. Use an EIN or state tax ID. If no valid certificate is on file, or a taxing authority rejects one, we may charge tax on the order even after shipment, and the Buyer pays any tax, interest, penalties, and fees assessed on us because of the Buyer's order, plus our reasonable costs. The Buyer is solely responsible for all taxes, duties, and license fees on its purchases and resales, including use tax, which the Buyer must assess, report, and pay where owed. We may keep certificates and transaction records and give them to a taxing authority on request.

Section 39. Account security and authorized users

The Buyer is responsible for all activity under its account, email address, and order approvals, including by employees, contractors, and others, whether or not authorized. The Buyer will keep its credentials secure and tell us at once of any unauthorized use. We may rely on instructions from anyone using the account credentials or the contact email on file, and may refuse to change an address, payment method, or contact detail without verification. The Buyer indemnifies us for claims arising from activity under its account, except to the extent we caused them.

Section 40. Recorded communications and our discretion

The Buyer consents to our recording and keeping calls, video verification calls, chats, and other communications with us, and to our using them as evidence. The Buyer will tell its own personnel that communications may be recorded. Where these Terms let us decide whether to accept, hold, cancel, or refuse an order or account, whether we suspect fraud or non-compliance, or whether a claim is valid, we decide in our sole good-faith discretion.

Section 41. Binding individual arbitration

After the 30-day informal period in Section 31, any dispute arising out of or relating to these Terms, any order, or the products will be resolved by final and binding arbitration before one arbitrator administered by the American Arbitration Association under its Commercial Arbitration Rules, including its Expedited Procedures where they apply. Hearings are held remotely by video unless the arbitrator orders an in-person hearing, and any in-person hearing is held where the arbitrator decides. The Federal Arbitration Act governs this Section 41, and Section 18 governs everything else. Judgment on the award may be entered in any court with jurisdiction. Claims may be brought only in the party's individual capacity, not as a class, collective, or representative action. Each party pays the fees the AAA rules assign to it, and the prevailing party recovers its reasonable attorneys' fees and costs. Carve-outs: either party may go to Denver state or federal court, or to small claims court, to (a) collect unpaid invoices or amounts due, and (b) seek injunctive or other equitable relief to protect intellectual property, confidential information, or against ongoing harm. Each party waives jury trial in any court proceeding to the extent the law allows. The arbitration and its outcome are confidential, except as needed to enforce an award or as the law requires. If the class waiver is found unenforceable, the class claim proceeds in court, not arbitration.

Section 42. Confidentiality and non-circumvention

"Confidential Information" means our pricing, quotes, and terms; the identities and contact details of our suppliers, manufacturers, labs, and sources; non-public COAs, lab data, formulations, and specifications; our customer lists and contacts; and the terms of any agreement with us, in any form. The Buyer will (a) use Confidential Information only to evaluate and complete its own purchases and resale of our products, (b) share it only with employees and advisers who need it and are bound to keep it confidential, and (c) protect it with at least reasonable care. The Buyer will not, directly or through anyone else, use Confidential Information to contact, buy from, or contract with a supplier or manufacturer we identified to it in confidence for the products we supply, or to solicit a customer it learned of through us, during the relationship and for 12 months after the Buyer's last order. This Section restricts only the use of Confidential Information. It does not stop the Buyer from dealing with anyone it already knew or finds on its own. If a court finds any limit too broad, it is narrowed to what is enforceable. The Buyer may give a batch COA to its own customers for the product it bought and may respond to a regulator or legal process, after telling us first where the law allows. This Section does not cover information that is public through no fault of the Buyer or that the Buyer developed independently. On request the Buyer will return or destroy Confidential Information. These duties last 3 years after the last order, and longer for trade secrets. Damages alone are not an adequate remedy, so we may seek an injunction without posting a bond (Section 41 carve-outs) and recover our costs and attorneys' fees. We keep the Buyer's license, ID, and verification documents confidential and share them only as Sections 24, 25, 33, and 38 allow. A separate signed NDA or non-circumvention agreement controls if it conflicts with this Section.

Section 43. Order changes, cancellation, quotes, and deposits

Cancellation is not guaranteed. The Buyer may change or cancel an accepted order only if we agree in writing before it ships. We may decline for any reason, or condition our agreement on the Buyer paying the costs we have incurred, including labor, materials, supplier and lab charges, and processing fees, all of which are non-refundable. Once an order has shipped it cannot be cancelled, and Sections 24 and 26 apply. For custom, white-label, and contract manufacturing or production orders, any deposit is non-refundable when we accept the order. It is credited to the price, and if the Buyer cancels or does not complete the order it forfeits the deposit and owes any unpaid balance for work done and materials ordered. We refund an unearned deposit only if we cancel before production starts for a reason other than the Buyer's breach or non-payment. Product quotes are valid for 3 business days and shipping quotes for 7 business days, and any quote is void immediately if a law, regulation, enforcement position, or carrier or supplier restriction changes. A quote is not an offer. An order is accepted only when we confirm it in writing (Section 34), and prices, availability, and shipping costs may change until then. Shipping weights are approximate, and if actual shipping cost differs after acceptance we will tell the Buyer and the Buyer pays the actual cost. We may extend delivery dates or cancel any order in whole or in part for the reasons in Sections 27 and 28, and then our only obligation is to refund unearned amounts the Buyer has paid.

Section 44. Product conformity, storage, and returns

Before shipment the Buyer may review the batch COA and request in writing that we replace nonconforming product or adjust the lot quantity. We warrant only that a product conforms substantially to the COA provided with its lot, and that limited warranty is void if the product has been altered, reprocessed, mixed, or repackaged, or if the issue results from misuse, improper storage or handling, accident, or the act or omission of anyone other than us. The Buyer must store products as the COA, label, or industry practice directs and must inspect each shipment on receipt as the Shipping Policy requires. No product may be returned without our prior written authorization and a return authorization number. Returns must be prepaid by the Buyer, in original condition and packaging, and are credited only to the original purchaser, subject to the restocking fee in the Return Policy, and we may adjust or decline a credit based on the condition of the goods when they arrive. Accepting delivery waives any claim for delay.

Section 45. Eligibility, text messages, and app messages

The Buyer represents that the person ordering is at least 21 years old (or older where the law requires) and meets every legal requirement to buy the products. We may contact the Buyer by text message and messaging apps (such as WhatsApp) at a number the Buyer gives us. Service messages cover orders, shipping, account, and support. We send marketing or promotional messages only after the Buyer separately opts in to them, using its own checkbox or form that is not pre-checked. Message frequency varies and message and data rates may apply. The Buyer can stop messages by replying STOP or ask for help by replying HELP. Consent to text messages is not a condition of buying. Carriers are not liable for delayed or undelivered messages.

No order can be canceled or changed unless we agree in writing before it ships, and we may decline for any reason. We may condition our agreement on payment of costs we have incurred, including labor, materials, supplier and lab charges, and processing fees, which are non-refundable. Once an order ships it cannot be canceled, and our Terms on shipment, risk of loss, and final sale apply.

This policy includes cancellations for any reason, as well as requests to change a shipping address. If a package is not delivered because of an inaccurate address provided by the customer at the time of purchase, Bulk CBD Distributors is not responsible for a replacement, refund, or credit.

If we agree to cancel an unshipped order, we refund the amount paid less card, wire, and processing fees and the costs described above. If a package was shipped to a wrong address entered by the buyer, the buyer bears all risk and cost, and we owe no refund, credit, or replacement. Deposits on custom, white-label, and contract manufacturing or production orders are non-refundable once we accept the order (see Section 43 of our Terms).

Bulk CBD Distributors ships mainly within the United States and can ship to other countries on request. For international orders, the buyer is responsible for customs and freight forwarding. We offer several shipping options, including Next Day, 2-Day, and Ground, to meet the varying needs of our clients. Most orders ship the same or next day once payment is received, and some take up to 3 business days. Processing times may be longer during weekends, holidays, or sales events.

Acidic cannabinoids such as THCA, CBDA, and CBGA ship by 1-day or 2-day air to preserve stability in transit.

Important details

• Shipping timeframes. While we aim to meet estimated timeframes, these times are not guaranteed and may change for reasons including carrier delays or high demand.
• Tracking and signature. Every order ships with tracking. Orders over $2,500 ship with signature required (adult signature where the carrier offers it) to the business address on the order. We do not change the shipping address after payment without written verification.
• Proof of delivery. Carrier tracking showing delivery to the address on the order, with a signature where required, confirms delivery.
• Lost or damaged in transit. This process applies to shipments insured under Section 32 of our Terms and to loss or damage we confirm in writing. It does not apply to seizure, detention, or other government action (Section 24). If a package is lost, delayed or damaged in transit, contact the carrier to open a claim, and let us know within 2 business days of the delivery date shown in tracking, or within 5 business days of the expected delivery date if tracking stops updating. Include photos of any damage to the box and product. We provide the tracking number and shipping details the carrier needs for your claim.
• Address and recipient. We ship only to the business address on the order, and we do not change it after payment without written verification. The Buyer must have someone authorized to accept delivery, including a signature where required. If a package is returned, refused, or unclaimed, the Buyer pays all outbound and return freight, re-delivery, storage, and carrier fees, and a 25% restocking fee applies to any refund we agree to give, less outbound shipping.
• Unattended and redirected delivery. If the Buyer directs a carrier to leave a package unattended, hold it at a facility, forward it, or redirect it, the Buyer bears all risk from that point, and Section 24 of our Terms applies to anything that follows.
• Inspection and photos on receipt. The Buyer must inspect each shipment when it arrives, note visible damage, tampering, or shortage on the carrier's delivery record, and photograph the sealed package, labels, and contents before use or resale. Claims without those photos, or made after the claim period, may be denied. Opening, using, or reselling a product does not waive the Buyer's rights under the Return Policy for a confirmed quality issue, but it ends any right to return the product for a non-defective reason.
• Delays. Ship dates and transit times are estimates. We are not liable for delay of any kind, including delay caused by weather, carrier volume or restrictions, inspection, holds, government action, payment verification, or supplier or lab timing. Delay does not let the Buyer cancel, refuse delivery, or withhold payment.
• Packaging and labeling. We choose packaging. We package and label shipments as required by law and by the carrier, and we do not misdescribe contents to any carrier or authority. The Buyer must not ask us to ship under a false description and must not change labels or paperwork we provide. We may decline any shipping instruction we believe is inaccurate or unlawful.
• Conflicts between policies. If this Shipping Policy, the Return Policy, the Cancellation Policy, and our Terms conflict, the provision that is more specific and allocates more risk to the Buyer controls, except that the 2-day and 5-day notice windows in this policy apply to transit claims only.

We encourage all clients to track orders through the carrier's tracking system. By placing an order, you acknowledge and agree to this shipping policy.

Overview

We stand behind the quality of our products. All items are brand new in their original packaging. All sales are final once an order ships, with the exceptions and conditions outlined below, including a quality claim or a transit claim we confirm in writing. Manufacturer warranties vary by product; please request details.

Consumable products and quality claims

• Consumable products. Flower, trim, biomass, isolates, distillates, oils and other ingredients are sold by batch. The batch COA is the product specification. A representative COA is on each product page, and the batch COA ships with your order.
• Quality claims. Notify us within 3 days of delivery, with photos of the product, the packaging and the batch label, and send the written claim with supporting documents within 30 days of delivery. Keep the product as received until we respond. Product that matches its listing and its batch COA, within normal lab variance, is as described. Natural variation in flower color, bud size and appearance is not a defect. If we confirm a quality issue, we replace the product, issue a credit or refund it, at our option.
• Weight. Report any weight shortage within 3 days of delivery with a photo of the sealed package on a scale.
• Opened products. Opened consumable products cannot be returned except under a confirmed quality claim.
• Limited warranty. Our warranty is limited to a match with the batch COA and is void if the product was altered, repackaged, or stored improperly.

Equipment warranty

• Manufacturer's warranty. Equipment is covered solely by the manufacturer's warranty. Warranty details are included with the product.
• Assistance. We assist with warranty issues within the first 10 days of delivery. Beyond this period we may not be able to process a return, exchange, or refund.

Returns for non-defective items

• Eligibility. Returns must be unused, in 100% original, unopened packaging, and in resalable condition.
• Authorization. No return is accepted without our prior written authorization and a return authorization number. Credit goes only to the original purchaser, and we may decline any return.
• Notification. Notify us within 5 days of delivery of your intent to return.
• Return period. Items must be returned within 10 days of delivery.
• Restocking fee. A 25% restocking fee applies.
• Shipping charges. Non-refundable. The value of outbound shipping is deducted from your refund.

Defective items

• Notification. Contact us within 5 days of delivery for defective items.
• Exchange or repair. Eligible within 10 days of delivery.
• Diagnosis. Items must be diagnosed as defective by the manufacturer's technical support. If an item is found not defective after testing, shipping costs and a 25% restocking fee apply.
• Packaging. Save all packaging materials until the item is confirmed to be in good condition.

Exchanges

Exchanges are only available for products from the same brand you originally ordered, within the notification and return periods in this policy. Customers are responsible for shipping on returns and exchanges.

Limited return policy items

Certain items, including special orders, freight-shipped items, and those restricted by health and safety guidelines, have a limited return policy and are marked as "Limited Return Items" on their product page. Defective returns are accepted within 10 days of delivery with original packaging and all components; incomplete packaging may result in a 25% restocking fee or no credit.

Unauthorized or refused returns

Unauthorized returns or exchanges will be refused. A shipment held, seized, detained, or returned by a carrier or authority is not a quality or transit claim, and no refund or credit is owed (see Section 24 of our Terms). Refused or undeliverable shipments incur a 25% restocking fee plus shipping charges. The quickest way to handle a return is to accept delivery and then contact your representative for instructions.

Return instructions

• Contact support. Reach out to your representative for guidance. Returns must be received within 10 days of delivery.
• Requirements. Items must be in original, unopened packaging with all components and an unbroken seal.
• Shipping. Fully insure your return and use a carrier that provides proof of delivery. Authorized returns must include a tracking number.

Customers are responsible for return shipping and handling charges. We are not responsible for lost, stolen, or damaged return packages. Outbound shipments are governed by the Shipping Policy and our Terms.

Important information for B2B clients purchasing or distributing products from Bulk CBD Distributors.

Bulk CBD Distributors ("BCD") specializes in B2B sales exclusively and does not sell products directly to consumers. If an order is placed by a consumer, it will be canceled and any payment refunded. BCD provides hemp-derived products intended solely for purchase, resale, or distribution by businesses and individuals aged 21 or older. BCD does not guarantee that its products comply with the laws of every state or territory. It is the responsibility of B2B clients to independently verify the legality and compliance of BCD's products within their jurisdictions prior to purchase, distribution, or resale.

Medical and safety disclaimer

B2B clients should ensure their customers are advised to consult healthcare professionals before using any products purchased from BCD. BCD's statements have not been evaluated by the FDA, and the products are not intended to diagnose, treat, cure, or prevent any disease. Product information provided by BCD should not replace independent research or medical guidance.

Legal and compliance responsibility

B2B clients must review BCD's Terms & Conditions to understand their relationship with BCD and their obligations. It is the responsibility of B2B clients to ensure that all product labeling, marketing, and distribution meet local, state, and federal regulations. BCD is not liable for any distribution or resale of products that falls outside applicable legal compliance. Clients are encouraged to seek legal counsel and conduct due diligence to confirm compliance in their intended markets.

By purchasing, distributing, or reselling products from BCD, B2B clients acknowledge and agree to this disclaimer and accept full responsibility for ensuring compliance and appropriate use of the products within their business operations.